One thing that drives me crazy that was not mentioned in the text is when I go to a bathroomm at a restaurant or any other place and I try to use the sink, but the sink does not turn on/I don’t know how the sink turns on. I believe one way that could be fixed is by having clear symbols on the handles or visible handles to indicate where and what motion to do. Or a poster on the wall to show how to open the sink.
One way I would incorporate some of Norman’s principles of design into my work is by having more indicators of what the user is supposed to do to activate my sketch’s interactive element. For instance, in my bubble-pop design, it is unclear for my users what to click or what to try to do as there are no indicators that the bubbles are meant to pop. I would therefore include more explicit instructions.