“The hidden danger is to neglect areas not so easily addressed in science and engineering.” This outlines the principles in which Norman laid out that designers must consider more htna functionality. The things we use should look good too. One important thing to consider is that we as humans are naturally drawn to what is beautiful. When we consider that we must design around the human mind as Norman says, it is important that we consider aesthetics to a great extent as well as functionality. Furthermore, the aesthetics of the product should in some way fit the function of the device.
In terms of what she did for software: I think that this story shows us that code has to work more than just once. In a system such as a spacecraft, it becomes important to realize that these systems should be designed to be consistent. Another thing she made apparent was the importance of contingencies. Because of how when her daughter broke an important device, she learned to plan around it, it made it apparent that we must plan around unpredictable events and make sure that softwares will work even then,