In The Design of Everyday Things, Norman highlights the importance of feedback and conceptual models in making technology understandable. What struck me is his insistence that people should not have to “fight” with design in order to use it. If a product requires trial and error to figure out its basic functions, then the design has already failed. This perspective made me think about how often digital interfaces ignore human expectations and force us to adapt to them, instead of the other way around.
Something that really draws me crazy is poorly designed spaces, and while reading, I thought of examples from our campus. The automatic doors at building entrances are heavy and only open one way, which makes it difficult to get in, especially when carrying books or bags. In large study rooms, the motion-sensitive lights often turn off unexpectedly because the sensors are placed in strange spots, leaving people sitting in the dark until the lights turn back on. These everyday problems perfectly show what the author means: poor design is everywhere, and it affects our daily life in ways we often do not even notice. It makes simple tasks harder and reminds us how much thoughtful design matters.
For me, applying Norman’s principles to interactive media means designing in a way that anticipates misunderstandings before they happen. People should not feel embarrassed or incompetent because of poor interface decisions. I want to create digital experiences where the actions are transparent, the feedback is immediate, and the user feels in control. When design gets this right, it not only avoids frustration but also builds trust between people and technology.