Don Norman’s “The Design of Everyday Things” highlights how poor design impacts our daily interactions with common objects. In the first chapter, he introduces the concept of discoverability, which emphasizes that people should be able to figure out how something works simply by looking at it. Norman explains that objects like doors or light switches can become confusing when they lack clear visual cues, often leading users to make mistakes. The idea of feedback is also essential, ensuring users receive confirmation that their actions—such as opening a door or turning off a light—are completed successfully. Norman’s focus is on making designs intuitive and straightforward, so users can easily understand them without needing instructions.
One frustration I experience, which Norman’s work sheds light on, is how stressful the use of modern smart devices like home assistants or thermostats are. These devices often overwhelm users with too many options and hidden functions, making them difficult to use. Applying Norman’s principles of signifiers and mapping could make these systems more user-friendly. For example, clearer labels, icons, or simple gestures could improve usability. Additionally, feedback through visual or sound cues would help users feel confident that they’ve completed a task correctly. Norman’s focus on human-centered design highlights the importance of keeping the user in mind, ensuring that products are approachable and simple to navigate. This approach could significantly improve our interactions with modern technology, reducing frustration and making these tools more accessible.