Norman’s article made me rethink what makes a design successful. I always assumed that usability was the most important goal, but he shows how our emotions can change the way we interact with objects. When we feel good, we tend to be more flexible, more creative, and more forgiving of small flaws. On the other hand, when we are stressed or anxious, even simple tasks can become difficult. This means that good design is not just about how something works, but also about how it makes us feel while using it.
His story about the three teapots really brings this idea to life. One is intentionally useless, another looks awkward but works well, and the last one is both practical and thoughtful. What stood out to me is how he chooses which teapot to use based on his mood. Sometimes he wants efficiency, other times he wants elegance or creativity. This shows that design is not just about solving a problem in one way, but about understanding the different contexts in which people live and make decisions.
In the end, Norman is not saying beauty is more important than function, or the other way around. He argues for a balance where usability, emotion, and aesthetics all work together. That idea stuck with me because it feels true not just for products, but for how we make choices in general. We are not purely logical or purely emotional. We are a mix of both, and the best designs (and maybe even the best ideas) are the ones that recognize that.